Network problems preventing Scribe from working correctly

If you just captured a Scribe but it didn't actually generate any steps or screenshots, you likely had a network error preventing Scribe from working correctly. There are two alerts in the browser extension that notify you if an issue will prevent your Scribes from capturing correctly - so you can fix it before you do any work.

If we recognize there's an issue that will prevent Scribe from working correctly, you'll see a new "Capture Issues Found" in the browser extension.

There are 2 issues we can alert you of:

Can't connect to the internet: This alert means your internet connectivity is too weak for Scribe to work correctly. We recommend improving your internet connection and then capturing your Scribe.

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Cannot connect to Scribe's servers: This alert means there is a firewall or another security layer preventing your device from properly connecting to our servers. We recommend contacting your network administrator or IT team for more help and next steps. For additional information, see this help center article.

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If your issue can't be remedied and you need our help, you can contact Support directly from the browser extension.


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