Remaining & Unused Time
Your invoice shows “remaining and unused time” to ensure you only pay for what you actually use.
Why it shows up:
When you change your plan in the middle of a billing cycle (like adding or removing seats), we automatically adjust your bill:
- You get a credit for the unused time on seats you removed.
- You get a charge for the remaining time on the new seats you added.
What it looks like on your invoice:
A line item for unused time (credit for seats you removed).
A line item for remaining time (charge for new seats).
Simple example:
It’s like buying a bus ticket for the whole day, then switching halfway to a faster train.
You get money back for the unused bus hours.
You only pay for the train ride for the rest of the day.
Monthly Billing
When you upgrade to Pro you will be charged immediately for the Team you are upgrading and every user within the Team will constitute one Pro license. If you make any changes to your team makeup before the next billing interval (i.e. teammates are added or removed), those changes will be reflected on your next invoice as prorated credits or charges accordingly.
For example, if you have a team of 3 and choose to upgrade to Pro, you will be charged the following amounts immediately, depending on whether you have selected Pro Team or Pro Personal:
- Pro Personal monthly: 3 users * $35 per user = $105 per month
- Pro Team monthly: flat rate $85/month for up to 5 users and then $17/month for each additional user
Annual Billing
If you are on the annual plan, the billing works very similarly. You will be charged on the day you upgrade for the entire upcoming year. You will only receive a monthly invoice if your team size changes; otherwise, you will receive your next invoice at the end of the annual billing period (i.e., 1 year from the upgrade). Monthly invoices include prorated charges and credits for the remainder of your billing period.
If you have any more questions regarding your invoice, you can always reach out to our Support Team.