Optimize captures activity on the machine where the work actually happens - so for Citrix, VDI, or remote desktop setups, the key is making sure Scribe is installed in the right place.
The rule: Install Scribe inside the remote/virtual session itself, not just on the local physical device. When set up this way, capture works normally.
If Scribe is only installed locally and tries to capture a remote desktop window instead, quality drops sharply - steps show generic "click here" labels instead of real actions, and screenshots can come back blank.
One Citrix-specific quirk: even with Scribe installed correctly, Citrix sometimes hides the real application behind a generic wrapper name (e.g. "Citrix HDX Engine"), so it won't auto-suggest for whitelisting. If that happens, Support can add it manually.
Browser-based workflows inside a remote session aren't affected by any of this — the extension works as expected as long as it's installed and signed in within that same session.
Quick troubleshooting checklist
- Is Scribe installed inside the remote/virtual session (not the local device)?
- Is the participant signed in on that same session?
- Missing a Citrix desktop app from your whitelist suggestions? Contact Support to add it manually.
- Seeing generic "click here" steps or blank screenshots? Scribe is likely capturing from the wrong location — recheck #1.
- Still stuck? Some virtualization software needs Scribe to run with admin permissions — check with IT, then escalate to Support with session logs.