Optimize captures activity on the machine where the work actually happens - so for Citrix, VDI, or remote desktop setups, the key is making sure Scribe is installed in the right place.
The rule: Install Scribe inside the remote/virtual session itself, not just on the local physical device. When set up this way, capture works normally.
We don’t officially support capture in remote environments. If Scribe is installed only on the local device and attempts to capture a remote desktop window, results may be unreliable, including generic step labels and blank screenshots.
One Citrix-specific quirk: even with Scribe installed correctly, Citrix sometimes hides the real application behind a generic wrapper name (e.g. "Citrix HDX Engine"), so it won't auto-suggest for whitelisting. If that happens, Support can add it manually.
Browser-based workflows inside a remote session aren't affected by any of this — the extension works as expected as long as it's installed and signed in within that same session.
Quick troubleshooting checklist
- Is Scribe installed inside the remote/virtual session (not the local device)?
- Is the participant signed in on that same session?
- Missing a Citrix desktop app from your whitelist suggestions? Contact Support to add it manually.
- Seeing generic "click here" steps or blank screenshots? Scribe is likely capturing from the wrong location — recheck #1.
- Still stuck? Some virtualization software needs Scribe to run with admin permissions — check with IT, then escalate to Support with session logs.