Platforms: macOS
Why this happens
If Scribe is not capturing screenshots, it’s usually because the required system permissions were not granted when the app was first launched.
In some cases, you may also see references to denied permissions in your session logs (e.g. TCC-related messages).
How to fix it
You can resolve this by resetting permissions and allowing them again:
- From the macOS menu bar at the top, select:
Scribe Desktop → Reset Permissions - Quit the Scribe Desktop application
- Reopen the app
- Make sure to accept all permission requests when prompted
Important notes
- Screenshot capture requires Screen Recording permissions on macOS
- If you accidentally denied permissions before, resetting them will prompt macOS to ask again
- If you're using a work device, your IT team may need to enable these permissions
Still not working?
If Scribe still isn’t capturing screenshots after resetting permissions, reach out to our Support Team and include:
- A screenshot of your macOS Screen Recording permissions settings
- Any relevant session logs