Many teams want Optimize to mine workflows broadly, but don't want screenshots of certain sensitive tools showing up in step-by-step captures. Optimize gives System Admins a few complementary ways to control this, on top of the privacy protections that are already shared with Scribe Capture.
How redaction works across Capture and Optimize
Optimize and Capture share the same underlying privacy engine. If your organization has both products, redaction settings you configure apply across both — there's no separate, siloed "Optimize redaction" system to learn.
The foundation is Smart Privacy Screen (SPS), which automatically detects and redacts sensitive information (PII, custom terms/patterns, country-specific data categories, etc.) in screenshots as workflows are captured. SPS is:
- Configured by a System Admin only, under Settings → Redaction
- Applied globally by default, though some Enterprise plans support team-level overrides
- Not something individual Scribe creators can turn off (creators can only add extra custom redactions on top of it)
If you haven't set this up yet, see: Smart Privacy Screen
What's specific to Optimize
Because Optimize continuously mines activity across many approved apps (rather than one Scribe at a time), it adds two extra layers of control on top of SPS. Both live under Settings → Workflow Mining — not under the Redaction tab, which trips people up the first time they go looking for them:
- Hide screenshots for a team — removes screenshots entirely for the teams you select, org-wide.
- Blur screenshots on specific apps — blurs screenshots captured from individual apps or domains you flag as sensitive (for example, your email client, Slack, or Microsoft Teams), while Optimize continues mining the underlying workflow data (clicks, text, timing) from that app.
This second option is the one most teams are asking about when they say they want "email/Slack/Teams redacted": the workflow signal is still captured for process-mining purposes, but the visual screenshot for steps in that app is blurred out.
Note: Once a screenshot is blurred for an app, it can't be unblurred — this is intentional. We made this more opinionated so that once an app is flagged as sensitive, there's no accidental exposure later.
How to blur screenshots for specific apps (e.g., email, Slack, Teams)
Once added, screenshots from that app are blurred going forward.
How to hide screenshots for an entire team
If a whole team's screenshots need to be removed rather than just blurred for specific apps, use the team-level "hide screenshots" control instead. This is a broader, all-or-nothing setting per team.
Team-level overrides
Some Enterprise plans let you override the default app-blurring or SPS settings for a specific team, so that one team's tools can be treated differently from the rest of the org (for example, an "Engineering" team where extra sensitivity applies, without changing settings for everyone else). This override lives in the Team mining controls tab, separate from the org-wide app list.