Desktop coverage works differently from browser coverage, and plan and platform both matter here.
Check your plan first
- Pro Team: Autocapture only runs through the browser extension (Chrome, Edge). Work in desktop applications isn't captured on this plan.
- Enterprise: Autocapture can also run through the desktop app, so work outside the browser is captured too.
If you're on Enterprise and still not seeing desktop activity
- Confirm the desktop app is installed, signed in, and up to date, the same way you'd check the browser extension.
- Give it time. The same 48-hour (My Activity) and 7-10 day (Team Activity) windows apply to desktop activity as browser activity.
- Confirm the person is enrolled. You can check this in the Mapping Health Dashboard.
- Confirm the desktop app you're trying to capture has a correct AppTag set up for desktop specifically.
Good to know
If you've checked everything above and desktop activity still isn't showing up, please reach out to Support at support@scribehow.com.